How do I browse shows?

Click on the What’s On link in the top menu. The Daily Line-Up lists all the Curated Programme events and the Standard Bank Jazz Festival events by day. Simply select which day you’re interested in, and all that day’s shows will be listed.

Can I still watch shows after the date has passed?

Yes, you can. The majority of the events on the site can be viewed from the day they become available until 16 July, with just a few of the live performances being once-off events.


What is a vNAF Pass?

Festival shows are bundled into 11 days – and passes are a once-off, easy way to access them.

1. vNAF Festival Pass – R600 – This gives you access to all the shows on the site as they become available over the 11 days. You can view them until 16 July. It includes Standard Bank Jazz Festival, but excludes the vFringe. Excellent value for money.
2. Jazz Pass – R500 – This gives you access to all the shows on the Standard Bank Jazz Festival Line-up. Excludes the vFringe.
3. Day passes – R80 – Choose which day you would like to delve into, and buy a pass for that day. You can view shows from the time they premiere until 16 July.

Can I still buy a Day Pass even though the date has passed?

Yes, each day pass is available to purchase for the duration of the Festival – whether or not that date has passed.

Does the full vNAF Festival pass include the jazz?

Yes, the events on the Standard Bank Jazz Festival are included in the full vNAF Festival pass, as well as the Day Festival Pass. vFringe shows are not included.

Are there live performances?

Yes, there are live shows on the Daily  Line-Up. While the majority of live events will be recorded so you will be able to catch them afterwards, a few are exclusively live – so don’t  miss those, or you’ll miss out!

Oh no! I missed a show. Is it still available to view?

Yes, the majority of  live shows will be recorded, so you can catch them on demand after they first screen. All the content on the site will be available to view from the day it becomes available until 16 July 2020.

Are there free events? And do I need a pass to watch free events?

Yes! Thanks to the generosity of our sponsors, a lot of content on the Festival programme is free to view: live events, all Creativate workshops and webinars, all exhibitions, the Virtual Green market place and the Fringe Visual Art. Explore our website – there are many delights to uncover.

How do I watch shows on the vFringe?

The vFringe are video on demand shows, so can be watched at any time that suits you. All shows on the vFringe are sold as individual tickets (and are not included in the Passes). 90% of the proceeds of these tickets go to the artists themselves. Browse the vFringe event pages, choose what you want to see, add the shows to your basket by clicking the ‘Buy Ticket’ button. Checkout and you’ll receive a confirmation email. Go to the event page and click on the play icon on the video window. (Make sure you are logged in to the site.)


How do I watch shows?

Once you’ve paid, you’ll receive an email with a list of what you’ve booked. You can also see your shows on the My Account page (link in top menu). You need to be logged in to access this page.

Click through to any event page to start watching. Scroll down to the video window and select the ‘play video’ icon, and it will play. If you haven’t paid for it, it won’t.

The video stops playing after 10 seconds and tells me I need a pass – but I have already bought one!

You need to be logged in to watch the shows you have bought or make use of your Pass. Once you’ve done a transaction, you’ll be automatically logged in to the site. But if you happen to get logged out, or switch devices, you will need to log in again.

What must I do if the video won’t play?

Most often, all it takes is a reload of the page. If you continue to get an error message on your video, or a page error, the best thing to do is to clear your cache. You can find this in the History tab of your browser. Close your browser and start again. This should solve the problem. (You have a total of five views per video purchased).

My internet connection is slow. Can I reduce the quality of streamed video?

Yes, you can: on the video player window, choose the settings icon (*) and select a lower-res option (just like on YouTube).

My battery died mid-performance. What do I do now?

You get a total of FIVE views per show. If your battery dies, there’s loadshedding or something else interrupts you, you can click on the link and watch from the beginning again.

How do I watch shows on my smart TV?

The best thing to do is watch through your browser on your smart TV.  Make sure you are logged in to your Festival account. You can also do this from your phone: select full screen view and cast to AppleTV or ChromeCast.

How much data do I need to watch shows?

We have tried as hard as possible to make our content as data-friendly as possible without compromising the work. As an estimate: one hour of streamed content = 1 GB.


Where do I find my shows?

All the shows you have bought will be listed on the MY ACCOUNT page (link in top menu).

How do I log in to the site?

To watch shows you have purchased, you need to be logged in to the site. Click on the LOG IN button in the top menu. Your user name and password will be mailed to you with your order confirmation.

How do I reset my password?

If you have forgotten your password, click on the ‘Lost your password?’ link and a new one will be sent to you.

How do I register on the site?

If you are a first-time visitor to the website, click on LOG IN, and fill in your name and chosen password in the registration box. You will be sent a confirmation email. You can also add shows to your basket without being registered, and your username and password will be created for you during the checkout process. These will be emailed to you with your order.


If you get stuck, contact our friendly helpline – you can call us on 0860 002 004 any time between 9am and 10pm.